Terms of Service
Last updated: June 28, 2026
Service Description
Bellora operates as a personal shopping concierge for luxury designer goods. We are not a traditional retailer or marketplace. We act as your authorized agent, personally sourcing and purchasing items from authorized retailers on your behalf. All items are purchased new from legitimate retail channels and shipped directly to you.
How It Works
When you place an order through Bellora, you are engaging our concierge service to source a specific item on your behalf. Your payment is processed at checkout via Stripe. After your purchase, our team sources the item from our network of authorized retailers and ships it directly to you.
Pricing
All prices are listed in United States Dollars (USD). Listed prices include our concierge service fee, sourcing, handling, and complimentary shipping. The price displayed at checkout is the total price you pay — no hidden fees. Prices are subject to change based on availability until your purchase is completed.
Orders & Payment
All orders are processed at checkout. Payment is collected via Stripe. We accept major credit and debit cards. Bellora does not store your payment card information — all card data is handled directly by Stripe in accordance with PCI compliance standards.
Order Limit
Each order is limited to 3 pieces. For larger requests, please contact us directly.
Order Cancellation
Orders may be cancelled within 30 minutes of purchase. After 30 minutes, cancellation is not possible as our team has already begun sourcing your item. If we are unable to fulfill your order, you will receive a full refund automatically.
Shipping
Bellora offers complimentary shipping on all orders to addresses within the continental United States. Estimated delivery is 3–7 business days after the item has been sourced and verified.
Final Sale Policy
All sales are final. Each item is sourced specifically for you upon purchase. We do not accept returns or exchanges for change of mind, incorrect sizing selected by the customer, or buyer's remorse.
Claims & Guarantee
If the item you receive materially differs from its description — wrong size, wrong item, or damaged in transit — contact us within 7 days of delivery with photo or video evidence. Eligible claims will be reviewed within 10 business days. We strongly recommend recording an unboxing video as documentation.
Authenticity Guarantee
Bellora guarantees the authenticity of every item we source. All items are purchased exclusively from authorized retailers. We do not engage with secondary markets or unauthorized channels.
Chargebacks
Please contact our support team before initiating a chargeback. Most issues are resolved within 10 business days. Initiating a dispute before contacting Bellora may delay resolution.
Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to its conflict of law provisions.