Return Policy

All Sales Are Final

Due to the personalized nature of our concierge service, all sales are final. Each item is sourced specifically for you upon order confirmation. [MARCA] is a personal shopping service — we purchase items on your behalf from authorized retailers. Because every order is custom-sourced, we are unable to accept returns, exchanges, or issue refunds for change of mind, incorrect sizing selected by the customer, or buyer's remorse. Please review all item details, including size and description, carefully before submitting your request and completing payment.

Store Receipts

As a personal shopping concierge, we do not provide original store receipts, invoices, or proof of purchase from retail locations. All items are guaranteed 100% authentic and sourced from authorized retailers. Your [MARCA] order confirmation email serves as your official proof of purchase for your records.

Color Disclaimer

Product colors may vary slightly from the images displayed on our website. Differences can occur due to lighting conditions during photography, studio settings, and variations in screen displays and monitor calibration. Minor color variations between product photos and the actual item are not considered defects and are not grounds for a return or refund.

Our Guarantee

While all sales are final, we stand behind the quality and accuracy of our service. If the item you receive materially differs from its description on [MARCA], we will make it right. This includes:

• Receiving an incorrect size (different from what was confirmed in your order)
• Receiving the wrong item entirely
• Item damaged during shipping

If any of the above applies, please contact us within 7 days of receiving your order. Include your order number and photos of the issue. Eligible claims will be reviewed and processed within 30 business days. This guarantee does not cover minor color variations, normal material characteristics, fragrance, or issues resulting from customer misuse.

Cancellation

You may cancel your request at no charge at any time before completing payment. Once payment has been submitted and processed, the sale is final and cancellation is no longer possible. After payment, we immediately proceed to source and purchase the item from our network of authorized retailers on your behalf.