Privacy Policy

1. Information We Collect

When you use [MARCA], we collect information necessary to fulfill your personal shopping requests and provide our concierge service. This includes:

• Account Information: Your name, email address, and account password.
• Shipping Information: Your shipping address for order delivery.
• Payment Information: Payment is processed securely through Stripe. [MARCA] does not collect, store, or have access to your full credit card number or payment card details.
• Order Information: Details of your shopping requests, order history, and communication with our concierge team.
• Usage Information: Basic browsing data such as pages visited, browser type, and device information to improve our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Fulfillment: To process your personal shopping requests, source items, arrange payment, and coordinate shipping.
• Communications: To send order confirmations, availability updates, shipping notifications, and respond to your inquiries.
• Service Improvement: To analyze usage patterns and improve our website, user experience, and concierge service.
• Security: To protect against fraud, unauthorized access, and other security threats.

3. Payment Processing

All payment transactions are processed by Stripe, a PCI-compliant payment processor. When you make a payment, your card information is transmitted directly to Stripe through their secure infrastructure. [MARCA] does not store, process, or have access to your full credit card number. We may receive limited information from Stripe such as the last four digits of your card, card brand, and expiration date for order reference purposes. For more information about Stripe's security practices, please visit Stripe's Privacy Policy.

4. Data Sharing

[MARCA] does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We may share your information only in the following limited circumstances:

• Payment Processing: With Stripe, to process your payments.
• Shipping: With shipping carriers, to deliver your orders (name and shipping address only).
• Legal Requirements: If required by law, regulation, legal process, or governmental request.

5. Cookies

[MARCA] uses cookies and similar technologies to maintain your session, remember your preferences, and improve your browsing experience. Essential cookies are required for the website to function properly (e.g., maintaining your login session and shopping cart). We may also use analytics cookies to understand how visitors interact with our website. You can control cookie settings through your browser preferences, but disabling essential cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as your account is active and as needed to provide our services. Order records are retained for a reasonable period to comply with legal and accounting obligations. If you wish to close your account and request deletion of your personal data, please contact us. We will process your request in accordance with applicable laws, though we may retain certain information as required for legal, tax, or accounting purposes.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes the use of encrypted connections (SSL/TLS), secure servers, and restricted access to personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may update your account information through your account settings or by contacting us directly. If you wish to opt out of non-essential communications, you may do so by using the unsubscribe link in any email or by contacting us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of [MARCA] after changes are posted constitutes your acceptance of the revised policy.

10. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us through the contact information provided on our website. We are committed to resolving any concerns promptly.