Frequently Asked Questions
[MARCA] is a personal shopping concierge service. We are not a traditional store or reseller. When you place a request, our team personally sources the item from authorized retailers and purchases it on your behalf. We then ship it directly to you. Think of us as your dedicated luxury shopper.
Yes — 100% guaranteed. Every item is sourced exclusively from authorized retailers and official brand boutiques across the United States. We never source from unauthorized channels, third-party resellers, or secondary markets. Authenticity is the cornerstone of our service.
Shipping is complimentary on all orders. We offer free shipping to all addresses in the continental United States. Most orders arrive within 3 to 7 business days after payment is completed.
All payments are processed securely through Stripe. We accept all major credit and debit cards. All prices are listed in USD and include all applicable fees — the price you see is the price you pay. We do not store your payment card information; all card data is handled directly by Stripe.
Due to the personalized nature of our concierge service, all sales are final. Each item is sourced specifically for you upon order confirmation and cannot be returned for a refund. However, if the item you receive materially differs from the description (incorrect size, wrong item, or damaged during shipping), please contact us within 7 days and we will make it right.
No. As a personal shopping concierge, we do not provide original store receipts, invoices, or proof of purchase from retail locations. All items are guaranteed authentic. Your [MARCA] order confirmation serves as your official proof of purchase.
Product colors may vary slightly from the images shown on our website. Differences can occur due to lighting conditions during photography, screen settings, and display calibration. Minor color variations between the product photo and the actual item are normal and are not considered defects.
You may cancel your request at no charge at any time before completing payment. Once payment has been submitted, the sale is final and cancellation is no longer possible, as we immediately proceed to source and purchase the item on your behalf.
After you submit a request, our team confirms item availability within 24 hours. You'll receive an email notification with availability details and a secure payment link. If an item is unavailable, we'll let you know right away and may suggest alternatives when possible.